FAQs

Homestay FAQs

As customs in different countries vary, you may occasionally be surprised by the way things are done here in the UK. For example, it is not usual for a family in London to employ a maid, so your host is likely to take care of the home themselves. Britannia staff are always available to answer your questions. The following information is designed to help you understand:

  • What you can expect of your hosts
  • What your hosts will expect of you

What happens when I check in?

One week before arrival, you must advise us or your host of your arrival date and time. This allows us time to arrange for you to be met at the property by the host. If you fail to arrive at that time, and do not contact the host to alert them, you may not be able to gain entry to the house. You will be advised about the procedure when your booking is confirmed, but if you are unsure please Contact Us .

What happens if I have an emergency and need to contact Britannia Student Services?

If you need to contact us, please dial 020 7436 7738 during office hours (09.30 – 18.00 hrs, Monday to Friday, excluding weekends and national holidays) or, after hours and when the office is closed, on our emergency number – 020 7631 7995. Our full contact details are also listed on the site.

How far is the home from my school/college?

At the time of booking, please let us know the name, address and postcode of the school/college where you will be studying. We will then direct you to the appropriate web sites which will help you to calculate your journey time.

How will I be treated by the host family?

Your hosts will treat you as one of the family, but this means that you will need to fit in with their family routine, which may be different to what you are used to. Some hosts will provide you with written information or ‘Rules of the House’. These are designed to help you settle into their home. However, if there is anything you do not understand or are unhappy about, please do not be afraid to ask your host or Britannia.

Misunderstandings can sometimes occur because of language difficulties and it is best to sort out any worries at the beginning! A homestay does not provide guests with a service similar to a hotel. We guarantee you a high standard of accommodation with friendly hosts, all of whom we know personally. Your host is there to help you but not to serve you. Politeness and friendliness are a normal part of English family life and it is customary to say ‘Good morning’, ‘Good evening’ and ‘thank you’ to your hosts when they have been helpful. They should do the same.

What will my room be like?

This is your own private area for sleeping, relaxing and studying. Bedrooms in family homes do not usually have their own key. Your privacy will be respected, but (if there is a bedroom key) please do not lock your room when you leave the home.

Can I play music or watch TV in my room?

If you wish to play music, or if your room has a TV, please keep the volume low and respect your hosts’ need for quiet, both at bed-time and possibly at other times during the day. If you wish to plug in your own appliances, such as a computer or radio, please check with your host first. The UK uses appliances with 220 volts, which is different from some other countries such as the USA and some Latin American countries.

Do I need to bring bed linen or towels?

No, both bed linen and a towel will be provided. Your host will change your bed sheets and pillowcases once a week. You should also be provided with a new towel weekly.

Can I use the rest of the house?

You will be able to use the main living areas of the house such as the sitting and dining rooms. Most students watch TV or converse with the family in one of the communal rooms. If you have booked half board accommodation, your meals will be taken with the family.

Some hosts may have a private study room, which is not for the use of other family members and guests. Bedrooms are always private.

Will I need to clean my room?

Your host will clean your room once a week but it is your responsibility to keep it tidy. Your host is responsible for cleaning the communal areas of the house, but you should help keep the home tidy by not leaving your belongings around.

Will there be heating or air-conditioning?

In winter, homes are centrally heated. Heating is normally regulated by a timer and set to go off at certain times of the day when the family is not at home and at night when you are asleep. If you are not warm enough, please discuss this with your host. It is advisable to keep a woollen cardigan or jacket handy for extra warmth in or out of the home. English homes are not usually air-conditioned in summer but the climate is rarely unbearably hot and rooms can be cooled by opening a window.

What are the bathrooms like?

English bathrooms may be different from what you are used to in your own country. For example, some may have a hand held shower attachment instead of an overhead shower. It is not common for bathrooms to have bidets. Your host is responsible for cleaning the bathrooms and ensuring that they are always clean, but please leave the bathroom as you would wish to find it as there may be someone waiting to use it straight after you. Please take care not to leave a wet floor and your personal toothbrush and other items should be left tidy out of respect for others.

Will I have to share the bathroom with others?

The number of bathrooms per home will vary and, unless you have booked a room with private bathroom, you will usually have to share a bathroom with other people. It is important to be considerate and not to spend a long time bathing or showering if others are waiting to use the bathroom. As there will be some busy times during the day (such as early in the morning) for bathroom use, it is best to agree bathroom usage times in advance with your hosts. This way you can be sure to be on time for classes and other family members can get to work or school.

Will I need to buy toiletries?

Your host will provide toilet paper and hand washing soap, but you should purchase your own ‘toiletries’ such as toothpaste, body soap/shower gel, shampoo, etc. Please do not help yourself to other peoples’ toiletries. Toilet paper should not be removed from the bathroom for cosmetic use. Chemist shops, such as Boots, offer a wide choice of good, inexpensive bath products and cosmetics. Used toilet paper should be disposed of in the toilet (not in the rubbish bin) while feminine sanitary/hygienic products and cotton wool should be disposed of in the bathroom rubbish bin (not in the toilet).

Will there be laundry facilities?

If your host has a washing machine they will either allow you to use it once a week or do your laundry for you on a weekly basis, free of charge. It is a good idea to check laundry facilities with your host soon after arrival as some hosts do the weekly wash on a specific day each week. Hosts do not normally do ironing for you but can usually lend you an iron and ironing board. You should offer to buy washing powder for your laundry if you are doing it yourself. If you need to use the washing machine or have your washing done more than once a week, you should ask your host if this would be possible. Some hosts may make a small charge for additional loads of laundry. If doing your own laundry, you should ask your host where you can hang your clothes to dry. Clothes should not be dried in bedrooms or bathrooms.

Are meals times different in the UK?

Meal times in the UK vary from family to family. Generally speaking, English families eat earlier than, for example, in continental Europe. It is important that you check with the family as soon as you arrive, what time breakfast and dinner are served. If these times conflict with your study schedule, you should discuss this with your host. If you have booked half board accommodation and cannot get home on time on a certain evening, you should telephone your host to advise them. They may be able to leave your dinner ready for you to reheat when you return.

What will be provided for breakfast?

Breakfast times are normally arranged according to the time that your host has to get to work. If breakfast time is too early or late for you, you may have to prepare your own breakfast. This should be discussed with your host who will explain where to find the breakfast ingredients. It is important to note that few English families still provide a traditional English cooked breakfast. Your accommodation includes Continental Breakfast. Continental Breakfast normally consists of fruit juice, cereal, toast or bread with butter and marmalade or jam and tea or coffee. Cheese, yoghurt, fruit and cold meat are not normally part of a Continental breakfast in England, and hosts are not expected to provide it. If you should wish to purchase extra breakfast items for yourself, please check with your host first and arrange to keep them in the refrigerator.

What about other meals?

English food may be different from what you are used to. It may be necessary for you to adapt to the new flavours or way in which food is cooked. It is unlikely you will be provided with bottled (mineral) water as most British families drink the tap water, which is safe and palatable. Dinners will usually consist of meat or fish with vegetables (unless you have requested to stay with a vegetarian family) followed by dessert, fruit or cheese and coffee. If there is anything you particularly dislike or cannot eat, please discuss this with your host or Britannia. If you should require help with homework, please do not bring books to the dinner table. It is better to ask for help either before or after meal times. Lunch is not provided either on weekdays or at weekends unless special arrangements have been made in advance. Please do not take any food from your host’s kitchen without asking first. Your host will provide you with the meals booked but this does not include snacks throughout the day.

Do I have kitchen facilities?

You will not be entitled to use the kitchen except to make tea or coffee, unless you have booked self-catering accommodation. If you have booked bed and breakfast accommodation, you are expected to eat your lunch and dinner outside the home. However, some hosts will permit ‘light kitchen use’ by prior arrangement only. This is normally restricted to microwave use, boiling pasta or reheating of ready meals and not major cooking such as frying or roasting. If your host permits light kitchen use, you should first discuss what time you may use the kitchen, which will depend upon the host’s schedule, and it should only be used to prepare your own meals. Please do not invite friends to eat with you. You will be expected to wash all dishes, pots and pans and clean the kitchen thoroughly after use. If you need to keep food in the refrigerator, please ask your host’s permission and restrict it to small quantities, and please do not store or eat food in your bedroom without first checking with your host. You are strongly advised NOT to bring food which requires refrigeration from your home country, as there is no guarantee that your host will have the space to store it. Please note: it is illegal to import meat products into the UK.

Can I use the telephone?

Your host’s telephone is for you to receive calls from family and close friends only. To preserve your host’s privacy, please do not give your host’s telephone number to casual acquaintances made in London. If you need to make and receive a large number of social calls, you are advised to consider purchasing a ‘pay-as-you-go’ mobile (cell) phone once you have arrived. It is advisable to check with your host on the earliest and latest times each day, which are convenient for you to receive calls and then advise your family and friends accordingly. In order not to inconvenience your host, you are advised to limit the number of calls you receive and restrict them to a reasonable length, so as not to tie up the telephone lines for long periods. You are not entitled to use your host’s telephone to make outgoing calls without permission. There are many public telephones all over London. Some hosts will permit you to make outgoing calls using a phone card to call out (which can be purchased easily at many outlets in London). Please ask permission to do this. It is, however, advisable to make your calls from public telephones outside the home. Unlike in some countries, local calls are not free in the U.K.

Will I have use of the internet?

When booking with Britannia, please let us know that you are interested in an internet connection, as not all hosts may be connected. As with telephone usage, you must ask your host’s permission before accessing it.

What happens if I wish to stay out late?

If you are planning to stay overnight with a friend or return home very late, please advise your host so they do not worry. When returning home late, please be as quiet as possible so as not to disturb your host. It is usually inadvisable to use the kitchen or to shower or bathe late at night as this may also cause disturbance.

Will I be given a key to the house?

Upon arrival you will be given a key to the family home. Please keep this key safe and do not lend it to anyone or make additional copies. Your host’s address should NOT be attached to the keys in case they get lost. If you should lose your key, you should report it to your host immediately. Please take great care to lock the door of the home behind you whenever you go out. If you are uncertain as to how the locking system works, please ask.

Are my valuable items protected?

Neither Britannia, nor your host or school are responsible for your personal possessions. You are advised to take out a student insurance policy to cover you in case your belongings are lost or stolen in or out of the home.

If you have brought valuable items such as jewellery, computers, cameras or cash with you, you are advised to ask your host where they can be stored for safekeeping. You are not advised to keep large amounts of cash in your room or on your person. If you are staying for a fairly long period, your school should be able to assist you in opening a bank account. Otherwise, you may wish to consider bringing travellers cheques or converting your cash into them after arrival.

Can my friends come to visit?

If you should wish to invite a friend over to visit, you must first ask your host’s permission. Please bear in mind that the entertaining of friends by students in a family home is not an entitlement of your stay as some families feel it is an invasion of their privacy. If they allow you to have visitors, they will expect your guest to leave by 11 p.m. (or earlier).

Can I practise my English with my host?

Hosts are aware that you would like to practise your English and are happy to help you with your English conversation and sometimes with homework. Please remember hosts are not teachers and as some of them have busy schedules they may not always have free time to talk at the time most convenient to you. For example, if your school finishes late and you do not return home until 10 p.m. after dinner is over, your host may be tired and preparing to go to bed. You are advised to discuss schedules with your host in order to plan your time together.

With whom do I discuss payment or changes to the stay?

You are asked not to discuss rates of pay with your host, as this is not considered to be polite. Your host has a contract with Britannia and is paid by us on behalf of our clients such as language schools and international agents. If you have any queries about payment, or wish to extend or cut short your stay, please contact your school, agent or Britannia who will make the necessary arrangements, subject to their own terms and conditions, of which you will have been made aware at the time of booking.

What happens if I have a problem with my host family?

If there are personal or cultural differences within the home, we ask that you try to discuss these with your host. However, if you would prefer, you can also report any problems to Britannia. We can then deal with it directly with the host.

What happens if I need some extra assistance?

Your host will be happy to offer assistance with the following in their local area:

  • Transportation (underground, bus routes, travel cards)
  • Local doctor, medical problems and medicines
  • Leisure facilities such as sports clubs, gymnasiums and public swimming pools
  • Banks, Post offices, Library, Internet Caf
  • Pharmacy, Supermarket

For any other query, problem or emergency please contact the Britannia team. We are here to help and want you to have a wonderful stay!

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