Residences, Apartments and House Shares Terms & Conditions

Residences, Apartments and House Shares

Special Offer for Residences, Apartments and House Shares

The advertised special offer applies to bookings of 24 weeks or more in Tufnell House, Chapter Spitalfields, Britannia South Bank, Rathbone Apartments and house shares. Deposit and first instalment of rent to be paid by 31st July 2020.

Covid-19 Cancellation Terms

Until further notice, a full refund will be provided if cancellation is (a) due to a travel ban due to Covid-19 in effect on the day of arrival or (b) if a student’s course is cancelled or transferred online, and evidence is given to Britannia within 3 days of their receiving notice of it.  Outside of this, normal cancellation terms apply.

Accommodation Minimum Stay

Year Halls of Residence: 4 Weeks. No departures will be accepted during October, November or December.

Summer Halls of Residence: 2 weeks.

Apartment / House Shares: 4 weeks. No departures will be accepted during October, November or December.

Minimum Age

Minimum age for residences, apartments and house shares is 18 years.

Booking Confirmation

Bookings can only be guaranteed after payment has reached our bank account. We reserve the right to cancel any booking for which we have not received payment by the due date.


Guests can check-in from 2pm on the day of arrival and should inform Britannia of their arrival time in advance, to ensure a staff member is available for check in. Booking confirmation and photo ID should be shown on arrival, and guests will be asked to sign an accommodation agreement.


Guests must vacate the residence by 10am on the day of departure.
All rooms must be cleared of all belongings and returned in the same condition as on arrival. Keys must be returned to a member of staff, and a check-out form may need to be signed.

Room and Sharing

Guests may book a single bed in a twin room (furnished with two single beds) in an apartment or house share, also in some halls of residence. Guests travelling together may book a double room (furnished with one double bed). Please note that whilst room shares will always be single-sex, apartments and houses are shared by both male and female guests. Please contact us for more details.


Cleaning services and responsibilities differ depending on the accommodation. Guests are advised to check the accommodation description for full details.

Extensions of Stay

Guests wishing to extend their stay beyond the booked departure date should contact Britannia as soon as possible to request an extension. Extensions are subject to availability. If an extension is not possible, Britannia will endeavour to find a similar alternative.

Cancellation of Residences / Apartments / House Shares

Cancellations received less than 4 weeks prior to arrival will incur a cancellation charge of 4 weeks, plus booking fee.

No-Show or Curtailment

If you do not arrive at your accommodation or cut short your stay, accommodation charges, once paid for, are not refundable. In the case of your accommodation being unsuitable, Britannia will endeavor to supply you with a suitable alternative.


You are strongly advised to purchase suitable travel insurance which covers you for losses relating to unforeseen cancellation or curtailment of your course, accommodation or transportation.

Refunds and Bank Charges

Due to strict money laundering regulations in the UK, refunds are made through the same means by which they are received. Fees paid by bank transfer from overseas will be refunded by bank transfer to the bank account in the country from which they were received. Credit card payments must be done through an online payment portal (Flywire). Cash payments cannot be refunded in cash and can only be refunded to a bank account in the same name as the guest. Britannia will refund fees only and cannot refund bank charges. Any bank charges levied by the UK and/or foreign bank when refunding fees will be deducted from the refund by the banks in question and not paid for by Britannia.


In the unlikely event that you are not happy with your accommodation, you should contact Britannia as soon as possible. If necessary we will move you to an alternative room or accommodation. We cannot be held responsible for the payment of fees for hotel stays or accommodation not booked by us in the event that you choose not to stay in the booked accommodation, for any reason.

Office Opening Hours

The office is open from 09.30 – 18.00 (London time UTC +00:00) Monday through Friday. Saturdays, Sundays and national holidays are excluded. Bookings, changes and cancellations can only be processed during these hours. However, should you have an emergency out of hours, you may call our emergency number on: +44 (0) 7866 723789.

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