Residences, Apartments and Houseshares Terms & Conditions

Residences, Apartments and Houseshares

Accommodation Minimum Stay

Year-Round Halls of Residence: 4 Weeks. No departures will be accepted during October, November or December.

Summer Halls of Residence: 2 weeks.

Apartment / House Shares: 4 weeks. No departures will be accepted during October, November or December.

Minimum Age

Minimum age for residences, apartments and house shares is 18 years.

Booking Confirmation

Bookings can only be guaranteed after payment has reached our bank account. We reserve the right to cancel any booking for which we have not received payment by the due date.

Check-in

Guests can check-in from 2pm on the day of arrival and should inform Britannia of their arrival time in advance, to ensure a staff member is available for check in. Booking confirmation and photo ID should be shown on arrival, and guests may be asked to sign an accommodation agreement.

Check-out

Guests must vacate the residence by 10am on the day of departure.
All rooms must be cleared of all belongings and returned in the same condition as on arrival. Keys must be returned to a member of staff, and a check-out form may need to be signed.
Note: House share guests are required to clean their rooms and linen prior to departure. Failure to do so may incur cleaning charges.

Room Sharing

Guests may book a single bed in a twin room (furnished with two single beds) of a hall of residence, apartment or house share. In this instance a sharer of the same sex will be sourced By Britannia and will be at Britannia’s discretion. Guests traveling together may book a double room (furnished with one double bed).

Cleaning

Cleaning services and responsibilities differ depending on the accommodation. Guests are advised to check the accommodation description for full details.

Extensions of Stay

Guests wishing to extend their stay beyond the booked departure date should contact Britannia as soon as possible to request an extension. Extensions are subject to availability. If an extension is not possible, Britannia will endeavour to find a similar alternative.

Visa Students

If you are a student arriving from a country where you are required to obtain a visa before entering the United Kingdom, please request our special terms and conditions for visa students.

Cancellation Policy for Residences / Apartments / House Shares

Cancellations received less than 4 weeks prior to arrival will incur a cancellation charge of 4 weeks, plus booking fee.

No-Show or Curtailment

If you do not arrive at your accommodation or cut short your stay, accommodation charges, once paid for, are not refundable. In the case of your accommodation being unsuitable, Britannia will endeavor to supply you with a suitable alternative.

Refunds and Bank Charges

Due to strict money laundering regulations in the UK, refunds are made through the same means by which they are received. Fees paid by bank transfer from overseas will be refunded by bank transfer to the bank account in the country from which they were received. Credit card payments will be refunded to the card from which payment was taken. Cash payments cannot be refunded in cash and can only be refunded to a bank account in the same name as the guest. Britannia will refund fees only and cannot refund bank charges or the 2% added to credit card payments. Any bank charges levied by the UK and/or foreign bank when refunding fees will be deducted from the refund by the banks in question and not paid for by Britannia.

Complaints

In the unlikely event that you are not happy with your accommodation, you should contact Britannia as soon as possible. If necessary we will move you to an alternative room or accommodation. We cannot be held responsible for the payment of fees for hotel stays or accommodation not booked by us in the event that you choose not to stay in the booked accommodation, for any reason.

Office Opening Hours

The office is open from 09.30 – 18.00 (London time UTC +00:00) Monday through Friday. Saturdays, Sundays and national holidays (including the days between Christmas and New Year) are excluded. Bookings, changes and cancellations can only be processed during these hours. However, should you have an emergency out of hours, you may call our emergency number on: 020 7631 7995.

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